Service operator
Instaseer is operated by Ultracode Apps in Thailand. Contact support for account, billing and privacy requests.
Current V5 offers and existing purchases
New V5 purchases use the scope and price confirmed at checkout. Existing valid quotes, purchases and subscriptions retain their agreed terms. The product-specific V5 rules in this section apply to new V5 offers; the retained general provisions below do not replace those purchase terms or mandatory consumer rights.
New research subscriptions are billed monthly. Starter costs $9 a month and includes 2,500 research credits each month, Plus costs $19 a month with 10,000 credits each month, and Pro costs $29 a month with 25,000 credits each month. A credit pack costs $9 for 1,000 research credits and 20 fresh-account runs and does not require a subscription; reports it funds include 12 calendar months of private access from delivery. Unused pack credits and runs do not expire. These prices are in US dollars. Fixed prices in other billing currencies, and each plan’s storage and limits, are shown on the pricing page and confirmed at checkout.
Subscriptions bought earlier, including annual subscriptions, keep the price, billing currency, credit allowance and renewal terms they were bought under. Annual payments continue to release credits in monthly allowances rather than all at once.
New one-time report purchases are no longer offered. A report order bought earlier keeps the price, currency, access period and partial-delivery terms recorded with it. Report orders placed under the current partial-delivery terms record this wording:
Available public posts up to your cap. Reaching the end of the account is a complete delivery and keeps its price. If the collection is cut short, you are charged for the largest size at or below the number of posts delivered and the difference is refunded; below the smallest size we sell, or with no deliverable report, that account is refunded in full and the report stays yours.
Reaching the end of an account’s public history is a complete delivery that keeps its price, even when the account has fewer posts than the size bought. Money is returned only when a collection stops early or no report can be delivered. When a collection stops early, the refund is the amount by which the price paid for that account exceeds the current price, in the order’s currency, of the largest size at or below the number of posts delivered; it is never more than the price paid. If the current catalog has no price for that size in the order’s currency, the account keeps its price. Below the smallest size, or with no deliverable report, the account is refunded in full. The amount is calculated once, stored with the order, and shown as refunded after the payment processor confirms it. Report orders placed before these terms keep their original terms: a usable partial report keeps its fixed price, and an account with no usable report is refunded in full.
One research credit pays for one unique post delivered for one account in a usable report. The requested limit is reserved before collection; undelivered credits are returned. No usable report means the full reservation is returned. Unused monthly credits do not roll over and there are no automatic overage charges.
Cancellation stops future renewals. Access and monthly credit releases continue through the verified paid period. Subscription content then has a 30-day read and export window before it becomes eligible for scheduled deletion. Separately purchased reports retain their independent access period. Original media downloads, AI generation, automated monitoring and team seats are not included in this launch offer.
See current pricing and availability. The approved original-credit migration applied only to the reviewed accounts transferred on September 13, 2026: their unused purchased or compensation credits were transferred 1:1 into non-expiring V5 research credits, with access to spend them in Analyze an account. Every other account stays on the original credit ledger, and none of its credits are converted. Existing subscription prices, cancellation schedules and paid periods are preserved. Unpaid renewals grant no new credits. Monthly subscription allowances retain their monthly expiry. Transferred access and report read and export access granted under it have no scheduled expiry, according to their recorded terms.
Instaseer is a digital subscription service for public Instagram research. Because access is provided immediately and may involve paid data collection, our refund policy is designed to be simple, predictable, and fair.
Nothing in this Policy limits mandatory consumer rights under applicable law. For example, eligible consumers in the European Economic Area may have a statutory 14-day right to withdraw from certain distance contracts. Whether an exception applies when a digital service begins immediately depends on the required notice, express request or consent, acknowledgment, and local law. Contact support to exercise a statutory right; the voluntary 7-day request window below does not replace it.
1. Free Preview#Link
Instaseer offers a free preview so users can evaluate the product before upgrading. We encourage you to use the free preview and sample reports before starting a paid subscription.
2. Monthly Subscriptions#Link
Monthly subscriptions renew monthly and annual subscriptions renew annually until cancelled, according to the billing interval confirmed at checkout. You can cancel at any time through the in-app billing portal, Stripe customer portal, or by contacting support.
Cancellation stops future renewals. Unless required by law or approved by us, cancelling does not automatically refund the current billing period.
3. Refund Window#Link
If you accidentally purchased a paid plan or forgot to cancel, contact us within 7 days of the charge.
We may approve a refund when the request is made within 7 days of the charge, the account has not used substantial data collection credits during that billing period, and there is no evidence of abuse, fraud, repeated refund requests, or violation of the Terms.
4. Non-Refundable Situations#Link
Unless required by law, refunds are generally not provided for partial months, unused time after cancellation, downgrades made after a renewal, accounts that used substantial data collection credits, completed exports or reports generated through paid data collection, failure to cancel before renewal, violation of the Terms of Service, or abuse of free trials, credits, promotions, or refund requests.
5. Service Issues#Link
If a technical problem caused paid features to be unavailable or prevented reasonable use of the Service, contact us. We may, at our discretion, offer a refund, account credit, plan extension, or other reasonable remedy.
Data collection limitations, incomplete public data, unavailable public profiles, missing media fields, cache behavior, or changing third-party data do not automatically qualify for a refund. Instaseer reports are best-effort outputs and are not guaranteed to include a full account history.
6. Duplicate Charges#Link
If you believe you were charged twice for the same subscription period, contact us with the email used for billing and the charge date. Verified duplicate charges will be refunded or corrected.
7. How to Request a Refund#Link
To request a refund, submit a billing ticket through the contact page.
Include your account email, charge date, plan name, reason for the request, and any relevant screenshots or Stripe receipt information. Do not send full credit card numbers.
8. Processing Time#Link
Approved refunds are processed through Stripe. Your bank or card provider may take additional time to post the refund.
9. Changes to This Policy#Link
We may update this Refund Policy from time to time. The Last updated date will show when it was last changed.
Need help with billing? Contact support.