Service operator
Instaseer is operated by Ultracode Apps in Thailand. Contact support@instaseer.com for account, billing and privacy requests.
Current V5 offers and existing purchases
New V5 purchases use the scope and price confirmed at checkout. Existing valid quotes, purchases and subscriptions retain their agreed terms. The product-specific V5 rules in this section apply to new V5 offers; the retained general provisions below do not replace those purchase terms or mandatory consumer rights.
One-time reports cost $9 per account for up to 500 posts or $15 per account for up to 1,000 posts, with 12 calendar months of private access from delivery. A usable partial report keeps its fixed item price. An account with no usable report receives a full item refund.
V5 Plus costs $19 monthly or $190 annually; Pro costs $49 monthly or $490 annually. Annual billing is charged upfront. Plus includes 2,000 research credits each month and 20 GB storage; Pro includes 6,000 credits each month and 100 GB. Annual payment releases 12 monthly allowances rather than all credits at once.
One research credit pays for one unique post delivered for one account in a usable report. The requested limit is reserved before collection; undelivered credits are returned. No usable report means the full reservation is returned. Unused monthly credits do not roll over and there are no automatic overage charges.
Cancellation stops future renewals. Access and monthly credit releases continue through the verified paid period. Subscription content then has a 30-day read and export window before it becomes eligible for scheduled deletion. Separately purchased reports retain their independent access period. Original media downloads, AI generation, automated monitoring and team seats are not included in this launch offer.
See current pricing and availability. The approved original-credit migration transfers unused purchased or compensation credits 1:1 into non-expiring V5 research credits, with access to spend them in Analyze an account. Existing subscription prices, cancellation schedules and paid periods are preserved. Unpaid renewals grant no new credits. Monthly subscription allowances retain their monthly expiry. Transferred access and report read and export access granted under it have no scheduled expiry, according to their recorded terms.
InstaSeer is a digital subscription service for public Instagram research. Because access is provided immediately and may involve paid provider usage, our refund policy is designed to be simple, predictable, and fair.
Nothing in this Policy limits mandatory consumer rights under applicable law. For example, eligible consumers in the European Economic Area may have a statutory 14-day right to withdraw from certain distance contracts. Whether an exception applies when a digital service begins immediately depends on the required notice, express request or consent, acknowledgment, and local law. Contact support to exercise a statutory right; the voluntary 7-day request window below does not replace it.
1. Free Preview#Link
InstaSeer offers a free preview so users can evaluate the product before upgrading. We encourage you to use the free preview and sample reports before starting a paid subscription.
2. Monthly Subscriptions#Link
Monthly subscriptions renew monthly and annual subscriptions renew annually until cancelled, according to the billing interval confirmed at checkout. You can cancel at any time through the in-app billing portal, Stripe customer portal, or by contacting support.
Cancellation stops future renewals. Unless required by law or approved by us, cancelling does not automatically refund the current billing period.
3. Refund Window#Link
If you accidentally purchased a paid plan or forgot to cancel, contact us within 7 days of the charge.
We may approve a refund when the request is made within 7 days of the charge, the account has not used substantial paid provider credits during that billing period, and there is no evidence of abuse, fraud, repeated refund requests, or violation of the Terms.
4. Non-Refundable Situations#Link
Unless required by law, refunds are generally not provided for partial months, unused time after cancellation, downgrades made after a renewal, accounts that used substantial paid provider credits, completed exports or reports generated through paid provider usage, failure to cancel before renewal, violation of the Terms of Service, or abuse of free trials, credits, promotions, or refund requests.
5. Service Issues#Link
If a technical problem caused paid features to be unavailable or prevented reasonable use of the Service, contact us. We may, at our discretion, offer a refund, account credit, plan extension, or other reasonable remedy.
Provider limitations, incomplete public data, unavailable public profiles, missing media fields, cache behavior, or changing third-party data do not automatically qualify for a refund. InstaSeer reports are best-effort outputs and are not guaranteed to include a full account history.
6. Duplicate Charges#Link
If you believe you were charged twice for the same subscription period, contact us with the email used for billing and the charge date. Verified duplicate charges will be refunded or corrected.
7. How to Request a Refund#Link
To request a refund, email support@instaseer.com or submit a billing ticket through the contact page.
Include your account email, charge date, plan name, reason for the request, and any relevant screenshots or Stripe receipt information. Do not send full credit card numbers.
8. Processing Time#Link
Approved refunds are processed through Stripe. Your bank or card provider may take additional time to post the refund.
9. Changes to This Policy#Link
We may update this Refund Policy from time to time. The Last updated date will show when it was last changed.
Need help with billing? Email support@instaseer.com.